Terms and Conditions – StitchWeave Designs
Article 1 - Definitions
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Cooling-off period: The period during which the customer can exercise their right of cancellation.
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Customer: A natural person not acting in the course of trade, business, or profession who enters into a distance contract with StitchWeave Designs.
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Day: Calendar day.
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Duration transaction: A distance contract for a series of digital knitting designs and/or services delivered over time.
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Durable medium: Any means that allows the customer or StitchWeave Designs to store information for future reference and unchanged reproduction.
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Right of withdrawal: The customer's option to cancel the distance contract within the withdrawal period.
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StitchWeave Designs: The business offering digital knitting designs and/or related services at a distance to customers.
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Distance contract: A contract concluded via a system organized for the remote sale of digital knitting designs and/or services using distance communication techniques.
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Remote communication technique: Any means to conclude a contract without the customer and StitchWeave Designs being physically present together.
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General terms and conditions: The current general terms and conditions of StitchWeave Designs.
Article 2 - Applicability
These terms and conditions apply to every offer and distance contract concluded between StitchWeave Designs and the customer.
Before a contract is concluded, the text of these terms and conditions will be made available to the customer. If not possible, it will be provided upon request without charge.
For electronic contracts, these terms and conditions can be made available electronically in a way that allows storage for future reference.
If specific conditions for digital knitting designs or services apply, they are supplementary to these terms. In the event of conflicting terms, the most favorable to the customer applies.
Article 3 - StitchWeave Designs Identity
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Company Details: StitchWeave Designs
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Business Type: Online store for digital knitting designs
Article 4 - The Offer
Offers will clearly state their validity period or any specific conditions.
All offers are non-binding and subject to changes by StitchWeave Designs.
Descriptions of digital knitting designs and/or services will be complete and accurate. Images or examples used are illustrative but may not reflect exact details.
The offer will clearly outline:
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Total price (excluding any taxes or fees).
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Access or download costs for digital knitting designs.
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Right of withdrawal (if applicable).
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Payment, delivery, and fulfillment methods.
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Period of validity.
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Any additional terms relevant to the offer.
Article 5 - The Contract
The contract is concluded once the customer accepts the offer and fulfills the stated conditions.
For electronic agreements, receipt of acceptance will be acknowledged electronically.
StitchWeave Designs will take appropriate measures to ensure secure data transmission and online transactions.
If StitchWeave Designs finds reasons to refuse an order, it reserves the right to do so or to apply special conditions, providing justification to the customer.
Article 6 - Right of Cancellation
Customers have 14 days from receipt of the digital knitting design to cancel their purchase without reason.
Cancellation must be requested in writing or via email within the cooling-off period.
Once cancellation is received, StitchWeave Designs will process the cancellation, and access to the digital knitting design will be revoked.
Article 7 - Costs in Case of Withdrawal
The customer will not bear the cost of returning digital knitting designs as they are delivered electronically.
Refunds will be processed within 14 days of the cancellation being confirmed.
Article 8 - Price
Prices will remain unchanged during the validity period stated in the offer, except for changes in taxes or applicable fees.
Any errors in pricing or typographical mistakes will not bind StitchWeave Designs.
The customer is responsible for additional costs such as taxes or digital platform fees.
Article 9 - Conformity and Warranty
Digital knitting designs will conform to the contract and meet reasonable quality standards.
Customers must notify StitchWeave Designs of any defects within 14 days of delivery or access to the digital knitting design.
Warranty does not apply to:
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Improper use of digital knitting designs.
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Modifications or unauthorized access.
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Compatibility issues with the customer’s device or software.
Article 10 - Delivery and Execution
Digital knitting designs will be delivered via electronic download or access link to the email or account provided by the customer.
Delivery will occur within 30 days unless agreed otherwise. If delayed, the customer will be informed and may cancel the order for a refund.
If a product is unavailable, a replacement digital knitting design may be offered. The customer retains the right to reject the replacement.
Article 11 - Duration Transactions
Open-ended contracts for regular digital content supply can be terminated with one month’s notice.
Fixed-term contracts for digital subscriptions will not renew automatically unless agreed with the customer.
Contracts longer than one year may be terminated after one year with one month’s notice.
Article 12 - Payment
Payments must be completed within the specified period after the cooling-off period.
Customers must report inaccuracies in payment details promptly.
Article 13 - Complaints Procedure
Complaints must be submitted within 7 days of discovering any issues with the digital knitting design.
Complaints will be acknowledged within 14 days, with an indication of resolution time if more than 14 days are required.
If a complaint is justified, StitchWeave Designs will offer a replacement or fix the issue without additional charge.
Article 14 - Disputes
In the event of disputes, efforts will be made to resolve the issue amicably.
Article 15 - Updates to Terms
These terms and conditions may be updated to reflect changes in operations or practices. Customers are encouraged to review this page periodically.